Refund Policy

Last updated: 30 October 2026

Payments for KeyTrail Pro are processed by Paddle.com, our reseller and Merchant of Record. Paddle issues all refunds.

14-day refund on every charge

If you are not happy, you can request a full refund within 14 days of any charge — Daily, Weekly or Monthly, first payment or renewal. No questions asked.

How to request a refund

• Use the link in your Paddle receipt, or visit paddle.net and find your order, or
• email contact@keytrail.cc from the address on your receipt.

Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.

After a refund

When a payment is refunded, the subscription is cancelled and Pro access ends.

Cancelling without a refund

If you cancel more than 14 days after a charge, no refund is due, but you keep Pro access until the end of the day, week or month you paid for and you won't be charged again.

Your statutory rights

This policy does not affect your rights under consumer law. If KeyTrail is faulty or not as described, contact us and we will fix it or refund you as the law requires.